WHOLESALE PROGRAM
All the products you see on our retail site are available at discounted wholesale price, just select “Business/Wholesale” (*Reseller State ID required) under “Account Type” when you register. After receiving your information you will be notified via email and upon approval, you will be able to enjoy the wholesale prices.
Please note that this is a B2B website, all individual customers who don’t hold seller’s permit can enjoy quantity or volume based tiered pricing for bulk purchases at LisaHsieh.com
Click HERE to sign-up for a Wholesale Account.
WHOLESALE ACCOUNT TERMS AND CONDITIONS
BULK DISCOUNTS:
If you are planning to purchase a large number of items (5 dozen or more per style) we may be able to offer you a bulk discount rate. Simply call our toll-free number to inquire (1-888-829-1577).
MINIMUM ORDER
Minimum Order to get discounted wholesale prices is $500 per order. For orders of $1000 and over please call our toll-free number to inquire. The re-order minimum is $200.
SHIPPING AND HANDLING
FedEx is the primary delivery service for domestic and Canada shipments. For international orders, USPS Global Express/ Priority or FedEx International is the primary delivery service.
TERMS OF PAYMENT
All international orders are required to be prepaid. We accept all major credit cards, PayPal with confirmed address, Cashier Check/Money Order, Wire Transfer. Please contact us for wire transfer information once your wholesale account has been established.
Note: Credit Card fraud will be reported to the FBI immediately. Cookies, email address, IP information, and delivery address will be forwarded.
DELIVERY TIME
We will try to ship out the merchandise within 1-5 business days after the order is received. FedEx Ground normally takes about 3-7 business days for delivery. We understand that you as customers have your own deadlines to meet, and we will try our best to meet those deadlines. However, due to the high turnover rate of the products, there are times when deadlines just could not be met. We apologize in advance in case such inconvenience occurs.
HOURS OF OPERATION
We are open Monday through Friday from 10:00 AM to 5:00 PM (Pacific Standard Time). Phone order hours are from 10:00 AM to 5:00 PM PST. Please note that the hours are subject to change on holidays.
REQUIRED DOCUMENTS
We require a copy of the current seller’s permit. All California companies should submit a California Resale Certificate(download here). If we do not receive one in our possession at the time of sale, sales tax will be added to your order. However, a refund check for the sales tax will be mailed once a copy of the seller’s permit license is received along with invoice number(s).
SPECIAL ORDERS OR CUSTOM ORDERS
Lisa Styles Inc. will take special or custom orders. All special orders, specially priced merchandise, and clearance items are non-refundable and must be paid in full at the time of order. (30% pre-paid and 70% paid when the shipment is ready on custom orders.)
RETURNED CHECKS/REFUSED SHIPMENTS
If a check is returned for any reason, a US $35.00 service charge will be added, and payment method for all shipments will be permanently returned to “Prepaid/ Money Order”. An additional 5% service charge per month will be added to all checks returned. Accounts of customers who refuse shipments on arrival for any reason will be permanently dropped and no further shipments will be made. Any refused shipments sent back to Lisa Styles Inc. does not constitute the right for a refund or credit. It is company policy to charge the customer all freight charges associated with the shipment and a 15% restocking fee.
BACKORDERS
Please note that due to our large selection of products and fast turnover rate, it is sometimes not possible for us to fulfill 100% of the order. The missing items would be either out of stock, on backorder or discontinued. We will ship out whatever we have in stock and will ONLY charge for the products that we have shipped out. You will NOT be charged for the items that are out of stock or on backorder and the shipping cost will be adjusted accordingly. In order to avoid long delays, the order is considered as completed unless otherwise specified.
CANCELLATION
For all wholesale purchases, a cancellation notice must be submitted either by phone/email no later than 24 hours after the order is placed. During this period if an order has not been sent to the warehouse for processing yet then we can cancel the order. However, due to the high cost of fulfillment and restocking operations, if the order has already gone into the processing period then any cancellation will incur a 15% restocking fee. We advised our customers to make sure you identify the items that you wish to purchase before completing the transaction.
RETURN POLICY
Return for exchange or refund will be allowed only within 7 calendar days from the date of receipt. All authorized return merchandise must be unused and in its original saleable packaging. No return or exchange on merchandise that shows signs of having been used, scratched, or defaced will be allowed. RETURN MERCHANDISE AUTHORIZATION number must be requested and issued before any returns can be made. We will not accept any returns without RMA approval. Please write this number clearly on the outside of the returning package and tag the item(s) inside with your name and RMA number. All returns must be received by Lisa Styles Inc. within 10 calendar days after the RMA Number has been issued. The RMA Number does not imply a replacement or refund, but only that we will inspect the merchandise based on your claim. Returns must be sent freight prepaid and insured by you. Original shipping and handling charges are not refundable. A photocopy of your invoice must accompany your return along with a written explanation and a contact phone number where we may be able to reach you. It is the buyer’s responsibility to verify the correctness of styles, colors, and sizes of the items before purchase. All approved refunds will be paid by a company check or through store credit, determined by Lisa Styles Inc. A 15% restocking fee will be assessed on all returns deemed to be non-defective. No cancellations, refunds, or exchanges on special order items or custom order items will be allowed.
CLAIMS & WARRANTY
All merchandise is packed carefully and correctly utilizing our detailed quality control check method before they leave our facility. Damaged shipments should be checked in the presence of the carrier. All claims for damaged or lost items must be made with the carrier. Please keep all shipping cartons and packing material for carrier inspection. Claims for shortage or damaged items must be made within 5 working days of receipt.
All merchandise sold by Lisa Styles Inc. is subject to a limited warranty, we will replace any defective product at no cost. No warranty whatsoever will be valid if the defect was caused by customer abuse, negligence, and/or mishandling. The customer will be responsible for shipping and handling fees. No labor or inconvenience cost may be included in any claims. Lisa Styles Inc. will execute fair judgment on determining the cause of the defect in all defect claims; judgment result made by Lisa Styles Inc. will be final.
INTERNATIONAL ORDERS
We accept all major Credit Cards, PayPal with confirmed address, Western Union, or Wire Transfer for international orders.
Please follow the instructions below if this is your first order:
If you are using a Visa Card or MasterCard that is issued in Canada, Puerto Rico, USA, we will first attempt to authenticate your card through the automated system or by contacting your card issuer. If we are unable to authenticate your payment using these methods, then we would ask you to fax us the authentication documents outlined below.
If you will be using a Visa or MasterCard issued in a country other than Canada, Puerto Rico or the USA, please fax us the following when placing your first order:
1) Front and back of your credit card
Or
2) The first page of your credit card bill with your name, address and card number visible. You can black out the card balance and specific transactions- we just need to match your name, address, and card number.
This information is only needed for your first order, and all subsequent orders will have already been verified. Please feel free to place your order at the same time that you fax us payment verification. We will process and ship your order as soon as we have verified your payment information.
Please note that we cannot be responsible for import tariffs, customs fees, or shipping delays due to international shipping, and if a customer refuses a shipment for any reason we will deduct any actual shipping, customs and other costs incurred by us from any refund that is given.
TERMINATION
Lisa Styles Inc. reserves the right to terminate any account at any time that does not meet term & conditions.
TITLE OF OWNERSHIP
All merchandise sold shall remain the property of Lisa Styles Inc. until paid in full.
PRODUCT SPECIFICATIONS
Prices, materials, design adjustments, and specifications are subject to change without prior notice. All measurements are approximate and are provided for informational purposes only.
CONFIDENTIALITY
Buyers agree to maintain confidential information and protect any information furnished by Lisa Styles Inc. and will not distribute this information to other companies.