RETURNS AND EXCHANGE POLICY
At LisaHsieh.com, we strive to provide each and every guest with an experience that makes them feel confident in their purchase. We hope your selection brings you many years of enjoyment. However, if for any reason you are dissatisfied with your purchase, you may return your item based on our current Return and Exchange Policy.
If you are not satisfied with your purchase, feel free to return it for a refund or exchange within 14 days from the date when you got your package. Returned jewelry needs to be in its original packaging and perfect condition, include gift boxes and velvet pouches, and not show any sign of wear, damage, or alteration. If the product is damaged and you take it elsewhere for repairs/engraving we are no longer responsible for this item(s). Because we carry costume jewelry, there is no warranty on the color (as far as how it will last), color changes, or stones coming out. We do not offer returns or exchanges on used item(s). Please note that personalized items, custom orders, and clearance or sale items are not returnable or exchangeable.
If the item(s) is damaged during transit please contact us immediately for further assistance at 909-468-0799 or via email at firstname.lastname@example.org. We are not responsible for any lost or stolen item(s) once marked “Delivered” by the carrier.